Refund policy

At ZONATA, customer satisfaction is our top priority. Because we process orders through streamlined logistics networks, we operate a simple, hassle-free policy to give you complete peace of mind when shopping with us.

1. Delivery & Parcel Inspection Guidelines

We want you to shop with complete peace of mind:

Payment First: Per standard courier safety regulations across Pakistan, delivery riders are required to collect cash before handing over the sealed package.
Immediate Open & Inspect: Once you receive and pay for the parcel, you are encouraged to open and inspect your product immediately in front of the rider or right after receiving it.
Instant Resolution: If you find the product to be wrong, defective, or physically damaged upon opening, simply take a quick video or photo and notify our support team on WhatsApp at +923497042956 within 24 hours. We will arrange a free replacement or issue a full refund immediately—no physical returns required!

2. Physical Returns

To keep our shipping fast and efficient, ZONATA does not accept physical return mailings to a return address. Please do not attempt to send packages back to the courier label address.

All quality issues, damaged items, or wrong products are handled digitally and resolved with a free replacement or refund without requiring you to ship anything back.

3. How to Request a Replacement or Refund

If your item is damaged, defective, or incorrect upon delivery:

Record a brief video or take clear photos showing the issue/defect.
Send the media along with your Order Number or Name to our support team on WhatsApp at +923497042956 within 24 hours of delivery.
Once verified, our team will immediately process:
- Free Replacement: A brand-new item dispatched directly to your address at no extra cost.
- Full Refund: Transferred directly to your Bank Account, EasyPaisa, or JazzCash.

4. Non-Eligible Requests

Refunds or free replacements will not be issued under the following circumstances:

Requests submitted after 24 hours from delivery.
Damage caused by misuse, deliberate alteration, or normal wear and tear after delivery.
Change of mind after the parcel has been accepted and opened in good, working condition.